Shipping Policy

Orders will be dispatched from The Budgie Smuggler Pty Ltd in Ringwood, Victoria, 3134 (Trading as The Budgie Smuggler and Budgie Bar). Orders will leave our bar within 1-3 business days (excl. public holidays) from date of purchase and in most cases, delivery should be made within 2-10 working days from the shipping confirmation notice (we cannot offer guarantees as it depends on our third-party couriers). The Budgie Smuggler Pty Ltd will use all reasonable endeavours to deliver by any requested or agreed date, however it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery.

The Budgie Smuggler Pty Ltd aim to ship each order accurately however if there’s any issues with your order please contact us at: orders@thebudgiesmuggler.com. Deliveries cannot be made to PO boxes. In the instance the recipient has provided incorrect or out-of-date delivery details, The Budgie Smuggler Pty Ltd is not liable for any re-postage fees and return to sender fees.

If an order is unclaimed and returned back to sender a further payment may have to be made by the customer for that order to be resent to the customer. 

It is the customers responsibility that all forms are filled out correctly. The Budgie Smuggler Pty Ltd will not be liable for any errors, or loss occurred by customer errors. Product/goods will NOT be delivered to persons under the age of 18 years. The Budgie Smuggler Pty Ltd may request that the person who receives the goods provide satisfactory evidence of proof of age and reserves the right to refuse delivery to anyone who does not show proof of age or is intoxicated.

 


 

Local Pick Up

The Budgie Smuggler offers local pick up for any customer that would like to come past our bar and pick up their order. The pick up times are 1pm-4pm from Monday-Friday (excl. public holidays) from our bar in Ringwood. Once your order is ready to pick up, you will receive a second notification letting you know your cocktails are ready to collect and any necessary further details. The Budgie Smuggler aims to have Local Pick Up orders ready within 1-2 business days – subject to circumstance.

Please note: Your cocktails are made to order on the day your order is ready to collect. The Budgie Smuggler is not responsible for any cocktails that may be approaching their best before date due to delays in collection by the customer.

Local Delivery

The Budgie Smuggler offers a Local Delivery service for $14.95 for those that live within 10kms of the bar in Ringwood, 3134. If you are within that range, the delivery option will appear during the checkout process. If order before 1pm Monday-Friday (excl. public holidays) for same-day delivery* by our own Budgie drivers.

Please note: Same-day delivery will be made on most occasions – subject to circumstance.

Free Shipping via DHL

The Budgie Smuggler offers free shipping for orders over $100* via our delivery partners DHL (8+ cocktails).

Please note: For this promotion to apply, orders also need to fall under 5kgs (8-17 cocktails) – orders above 5kgs will incur shipping fees. Cocktail quantities are rough estimates.

Shipping Rates

Shipping rates are based on weight – the cocktail quantities below are only rough estimates.

Domestic

For orders under $100 (0-7 cocktails), The Budgie Smuggler offers express shipping for $19.95.
For orders over 5-10kgs (15+ cocktails), The Budgie Smuggler offers express shipping for $44.95.
For orders over 10-15kgs (29+ cocktails), The Budgie Smuggler offers express shipping for $64.95.
For orders over 15-20kgs (43+ cocktails), The Budgie Smuggler offers express shipping for $84.95.
For orders over 20-25kgs (58+ cocktails), The Budgie Smuggler offers express shipping for $104.95.
For orders over 25kgs+ (72+ cocktails), The Budgie Smuggler offers express shipping for $124.95.

Please note: The 'Free Shipping via DHL' delivery promotion does NOT include Local Delivery. Orders will be sent using DHL Express and will receive a shipping confirmation as well as a tracking number upon dispatch from our bar.

International

For orders under 5kg (0-14 cocktails), The Budgie Smuggler offers DHL express shipping for $29.95.
For orders over 5kg (15+ cocktails), The Budgie Smuggler offers DHL express shipping for $59.95.
For orders over 10kg (29+ cocktails), The Budgie Smuggler offers DHL express shipping for $99.95.
For orders over 17kg (49+ cocktails), please contact us to organise further arrangements.

 


 

Returns Policy

Our returns policy lasts 14 days on non-consumable products. If you wish to return a non-consumable product you must contact The Budgie Smuggler within 14 days of purchase. Unfortunately, we do not accept returns on consumable products. Cost of shipping for returned items will be at the expense of the customer. The Budgie Smuggler Pty Ltd will not pay for any shipping costs in regards to returns.

 


 

Refunds Policy

It is the customer’s responsibility to inform The Budgie Smuggler Pty Ltd if a product has not been delivered. All failed deliveries should be notified to orders@thebudgiesmuggler.com and The Budgie Smuggler will investigate and take necessary action to amend the issue. The Budgie Smuggler will not be held accountable for any issues regarding late deliveries. Any suggested delivery times are purely an estimation and should not be held against The Budgie Smuggler Pty Ltd.

In the rare case of a damaged product, images of the damaged product should be sent to orders@thebudgiesmuggler.com and the product sent back to us. We will investigate the cause of the damage and when determined the right to do so, will resend the order or refund to the account used to purchase the product. The Budgie Smuggler Pty Ltd will endeavour to ensure a customer is compensated if a delivery has arrived damaged/ broken.