Shipping Policy

Deliveries will be dispatched from The Budgie Smuggler Pty Ltd in Ringwood Victoria (Trading as The Budgie Smuggler and Budgie Bar). Delivery will be made within 7 days from the order and receipt being received – in most cases orders will be shipped within 1-3 business days of receipt. The Budgie Smuggler Pty Ltd will use all reasonable endeavours to deliver by any requested or agreed date, however it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery.

Shipments will be made through various couriers to establish the best form of delivery for our customers. The Budgie Smuggler Pty Ltd aim to ship each order accurately however if there’s any issues with your order please contact us at: orders@thebudgiesmuggler.com. Deliveries cannot be made to PO boxes. In the instance the recipient has provided incorrect or out-of-date delivery details, The Budgie Smuggler Pty Ltd is not liable for any re-postage fees and return to sender fees.

If an order is unclaimed and returned back to sender a further payment may have to be made by the customer for that order to be resent to the customer. Each customer will be given a selection of delivery options and address forms via the website.

It is the customers responsibility that these are filled out correctly by the customer and The Budgie Smuggler Pty Ltd will not be liable for any errors, or loss occurred by customer errors. Product/goods will NOT be delivered to persons under the age of 18 years. The Budgie Smuggler Pty Ltd may request that the person who receives the goods provide satisfactory evidence of proof of age and reserves the right to refuse delivery to anyone who does not show proof of age or is intoxicated.

 


 

Shipping Rates

For orders within 15km of 3134, The Budgie Smuggler offers $14.95 local delivery up to 17kg (48 cocktails) from Monday - Friday.
For domestic orders under $100 (0-7 cocktails), The Budgie Smuggler offers express delivery DHL for $19.95.

For domestic orders over $100 (8+ cocktails), The Budgie Smuggler offers free express shipping for orders that are 0-5kg (8-14 cocktails). 
For domestic orders over 5kg (15+ cocktails), The Budgie Smuggler offers express delivery for $44.95.
For domestic orders over 10kg (29+ cocktails), The Budgie Smuggler offers express delivery for $64.95.
For domestic orders over 17kg (49+ cocktails), please contact us to organise further shipping arrangements.

For international orders under 5kg (0-14 cocktails), The Budgie Smuggler offers DHL express shipping for $29.95.
For international orders over 5kg (15+ cocktails), The Budgie Smuggler offers DHL express shipping for $59.95.
For international orders over 10kg (29+ cocktails), The Budgie Smuggler offers DHL express shipping for $99.95.
For international orders over 17kg (49+ cocktails), please contact us to organise further arrangements.

 


 

Returns Policy

Our returns policy lasts 14 days on non-consumable products. If you wish to return a non-consumable product you must contact The Budgie Smuggler within 14 days of purchase. Unfortunately, we do not accept returns on consumable products. Cost of shipping for returned items will be at the expense of the customer. The Budgie Smuggler Pty Ltd will not pay for any shipping costs in regards to returns.

 


 

Refunds Policy

It is the customer’s responsibility to inform The Budgie Smuggler Pty Ltd if a product has not been delivered. All failed deliveries should be notified to orders@thebudgiesmuggler.com and The Budgie Smuggler will investigate and take necessary action to amend the issue. The Budgie Smuggler will not be held accountable for any issues regarding late deliveries. Any suggested delivery times are purely an estimation and should not be held against The Budgie Smuggler Pty Ltd.

In the rare case of a damaged product, images of the damaged product should be sent to orders@thebudgiesmuggler.com and the product sent back to us. We will investigate the cause of the damage and when determined the right to do so, will resend the order or refund to the account used to purchase the product. The Budgie Smuggler Pty Ltd will endevour to ensure a customer is compensated if a delivery has arrived damaged/ broken.