Orders will be dispatched from The Budgie Smuggler Pty Ltd in Ringwood, Victoria, 3134 (Trading as The Budgie Cocktail Bar and Budgie Bar). Orders will leave our bar within 1-3 business days (excl. public holidays) from date of purchase and in most cases, delivery should be made within 2-15 working days from the dispatch confirmation notice (we cannot offer guarantees as it depends on third-party couriers). These estimates may push out a little during peak times, but rest assured, we're trying to get everything to you as soon as we can.
The Budgie Smuggler Pty Ltd will use all reasonable endeavours to deliver by any requested or agreed date, however it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery.
The Budgie Smuggler Pty Ltd aim to ship each order accurately however if there’s any issues with your order please contact us at: email@example.com. Deliveries via DHL Express cannot be made to PO boxes. Orders addressed to a PO Box will be shipped via AusPost. In the instance the recipient has provided incorrect or out-of-date delivery details, The Budgie Smuggler Pty Ltd is not liable for any re-postage fees and return to sender fees.
If an order is unclaimed and returned back to sender a further payment may have to be made by the customer for that order to be resent to the customer.
It is the customers responsibility that all forms are filled out correctly. The Budgie Smuggler Pty Ltd will not be liable for any errors, or loss occurred by customer errors. Product/goods will NOT be delivered to persons under the age of 18 years. The Budgie Smuggler Pty Ltd may request that the person who receives the goods provide satisfactory evidence of proof of age and reserves the right to refuse delivery to anyone who does not show proof of age or is intoxicated.
Local Pick Up / Click & Collect
The Budgie Smuggler Pty Ltd offers Local Pick Up / Click & Collect for any customer that would like to come past our bar and pick up their order. The pick up times are 11am-4pm from Monday-Wednesday & 1pm-9pm Thursday-Saturday (excl. public holidays) from our bar in Ringwood. Once your order is ready to pick up, you will receive a second notification letting you know your cocktails are ready to collect and as well as other necessary details. The Budgie Smuggler Pty Ltd aims to have Local Pick Up / Click & Collect orders ready for collection within 1-2 business days – subject to circumstance.
Please note: Your cocktails are made to order on the day your order is ready to collect. The Budgie Smuggler Pty Ltd is not responsible for any cocktails that may be approaching their best before date due to delays in collection by the customer. If your cocktails go passed their best before dates and haven't been collected, they will be destroyed and no refund will be given.
The Budgie Smuggler Pty Ltd offers a Local Delivery service for $14.95 for those that live within 10kms of the bar in Ringwood, 3134. If your delivery address is within that range, the delivery option will automatically appear during the checkout process. Orders placed before 1pm Monday-Friday (excl. public holidays) are eligible for same-day hand delivery* by our own Budgie drivers. Deliveries are usually made in the afternoon.
Please note: Same-day delivery will be made on most occasions – subject to circumstance.
The Budgie Smuggler Pty Ltd offers delivery services from both AusPost (Parcel Post & Express Post) and DHL Express on orders shipping to addresses in Australia.
Shipping prices are tiered based on weight.
For AusPost Parcel Post shipping, we estimate anywhere between 4–10 business days for delivery. For AusPost Express Post, we estimate anywhere between 2–6 business days for delivery. For DHL Express, we estimate anywhere between 1–5 business days for delivery. These are estimates and delivery times may blow out in peak periods. We can’t guarantee any delivery dates or times so we suggest you give yourself plenty of time if you have an event or special occasion coming up.
Free Express Shipping via AusPost
The Budgie Smuggler Pty Ltd offers free express shipping for orders over $120* via our delivery partners AusPost. This is a standard Express service. Your cart must be above $120 before shipping for this promotion to apply – a new shipping method will appear, must be selected and will grant free express shipping.
* - For this promotion to apply, orders also have to contain less than 50 cocktail bottles – orders above that number will incur shipping fees.
This promotion does NOT include Local Delivery. Orders will be sent using AusPost and will receive a shipping confirmation as well as a tracking number upon dispatch from our bar.
Next Business Day Dispatch
The Budgie Smuggler Pty Ltd offers a special front of queue shipping service for those that need something dispatched as soon as possible. When an order is placed using this method it pushes their order to the front of the packing order and will be dispatched via DHL Express same-day or guaranteed next-business-day (excluding public holidays). This offer applies for orders under 5kgs only and does not mean next-day or same-day delivery.
For international shipping, The Budgie Smuggler Pty Ltd offers an express service from our delivery partners DHL Express.
Shipping prices are tiered based on weight.
We we estimate anywhere between 5–15 business days for delivery. We can’t guarantee any delivery dates or times so we suggest you give yourself plenty of time if you have an event coming up.
Some international packages may require further payment re: taxes and duties in the arriving country. If that is the case, the customer that placed the order will be responsible for paying the amount due.
(more than one address per transaction)
The Budgie Smuggler Pty Ltd can facilitate orders for multiple addresses within a single transaction - ideal for corporate events and workplace gifting. Shipping cost is required and calculated per address an addition to a processing fee that applies to the order total. A rushed order fee may apply to orders that require dispatch within a number business days. Retail discounts and promotions do not apply to bulk orders. Email firstname.lastname@example.org to organise a bulk order.
Our returns policy lasts 14 days on non-consumable products. If you wish to return a non-consumable product you must contact The Budgie Smuggler Pty Ltd within 14 days of delivery. Unfortunately, we do not accept returns or exchanges on consumable products. Cost of shipping for any non-consumable returned items will be at the expense of the customer. The Budgie Smuggler Pty Ltd will not pay for any shipping costs in regards to returns.
It is the customer’s responsibility to be aware of their given tracking information and to inform The Budgie Smuggler Pty Ltd if a product has not been delivered. All failed deliveries should be notified to email@example.com and The Budgie Smuggler Pty Ltd will investigate and take necessary action to amend the issue. The Budgie Smuggler Pty Ltd will not be held accountable for any issues regarding late deliveries. Any suggested delivery times are purely an estimation and should not be held against The Budgie Smuggler Pty Ltd.
In the rare case of a damaged product, images of the damaged product should be sent to firstname.lastname@example.org and the product sent back to us. We will investigate the cause of the damage and when determined the right to do so, we will refund the amount for the damaged goods to the account used to purchase the product. The Budgie Smuggler Pty Ltd will endeavour to ensure a customer is compensated if a delivery has arrived damaged/ broken.