FAQ
Whilst Melbourne may be in lockdown 2.0, our services are still here to keep the hopes high & the party in us alive! The world is changing quickly and so are we - now introducing takeaway cocktails AUSTRALIA WIDE… *insert crowd cheering!*
We are here for you, ensuring you don't go thirsty while social distancing – and better yet, you'll be supporting a small, local business. So, if it looks like you need to restock your liquor cabinet, we have the best boozy liquor ready for you to shake, stir & chill over ice this winter.
Ordering:
How far in advance can I order?
The Budgie Smuggler Store is designed for same day order, packing and sending for every business day. The Budgie Smuggler online store will aim to send orders out 24-48 hours following order confirmation with shipping and delivery times varying on order location and delivery preferences on business days. For longer term pre-orders and weekend delivery, please visit our Hungry Hungry site https://order.hungryhungry.com/thebudgiesmuggler/menu.
Is there a minimum order amount for home delivery?
There is no minimum order on our online store. You can order 1 to 48 cocktails at any time with the maximum being 48 cocktails per person, per transaction, per day.
Can I place an order over the phone/via email?
We recommend placing your order through our online store to assist us and ensure a seamless ordering process. If necessary, you can order via phone/email with our contact details being found on our contact page.
Do you have any specials or discount codes?
We have rotating specials available most weeks, if you sign up to our mailing list you will be first to hear about any specials or discount codes that come out!
My discount code isn't working? Help.
Unfortunately, Shopify doesn't allow customers to stack discount codes and offers. So you'll have to make sure you're using the one you'll get the most value from.
Shipping:
How much does shipping cost?
Shipping starts at a flat rate of $19.95 for DHL Express. We also offer local delivery $14.95 for those within 15kms of 3134 and there is international delivery available starting at a rate of $29.95. Pricing is based on weight and can be seen when checking out. For more information, check the shipping & returns page.
I need my order urgently, what should I do?
All orders are sent using express shipping - but if you need your order today & you live in Victoria, you’re more the welcome to pick up from Ringwood VIC 3134. We offer e-gift cards for any of those super last minute gifts if you need one. Otherwise, if you're really stuck, shoot us an email and we'll try to work something out.
Why is shipping so expensive?
We use express shipping exclusively because we want to get your cocktails to you as soon as possible. All of our cocktails are made to order and some contain only the freshest ingredients – so the sooner they get to you the better they'll taste!
My delivery has taken longer than expected, where is it?
Deliveries are handled by our delivery partners, DHL, with tracking provided for each order. For more rural/remote suburbs, DHL will use other couriers to expand their serviceable area. We recommend you contact them directly via the tracking details in your shipping confirmation to get a real time update on your delivery.
What happens if I am not home when the delivery arrives?
We will deliver using reasonable endeavours, to the address nominated by you. All deliveries aim to be delivered to a person and where possible should not be left unattended due to it being an alcoholic product, however we understand this may not always be the case. If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or other means to enter.
My package is damaged, can I get a replacement?
Please contact us via: orders@thebudgiesmuggler.com with photos of the damage, we will investigate the issue and amend where possible.
Can I return an order?
This can be arranged in certain instances of product faults or incorrect products. As this is a consumable product, it cannot be returned for a change of mind. Please contact us at: orders@thebudgiesmuggler.com to discuss details regarding returns.
My order is late, what do I do?
If your order is already on its way and has left our warehouse, there isn't much more we can do. We recommend contacting the courier service customer service line directly with the tracking number you would have been provided. Unfortunately, due to the cocktails being a consumable product, we can't offer refunds on late orders.
Proof of Age
Do I need to show my ID?
The Budgie Smuggler does not supply liquor to minors. An age gate is present on our site and all orders will require identification to be shown upon delivery by the recipient, even if this person is not the one who placed the order, where necessary.
Where we Deliver
The Budgie Bar delivers to all locations across Australia. But if you’re having trouble please contact us at: orders@thebudgiesmuggler.com
Delivery Times
If you are concerned about a delivery arriving before a certain date, we suggest you get in touch with us at: orders@thebudgiesmuggler.com We can give you an estimate, this estimate however is just that and The Budgie Smuggler does not guarantee any delivery dates.
Flavours, Shakers and Shelf-life
Once received, how long do I have to drink my cocktails?
Our cocktails have varying shelf-lifes, generally from 1 to 3 months. The ones you receive will have a 'Best Before' guide on the rear label. We always recommend you consume your drinks within a week of you receiving your order to ensure the best possible taste. The Budgie Smuggler prides themselves on quality cocktails, drinks and products and hence recommend consuming products as soon as possible to fully experience the deliciousness The Budgie Smuggler offers.
Do I need to refrigerate my cocktails?
We highly recommend refrigeration of cocktails. Quality and longevity of cocktails improve greatly with refrigeration. We recommend when consuming to have the cocktails as cold as possible.
Once opened, should they be consumed immediately?
We recommend consumption immediately after opening the product – or, we suggest enjoying it within a day or 2 at the latest.
Do I need a cocktail shaker?
All our cocktails have serving suggestions on our site. Many of our cocktails are designed to be shaken with ice however we understand not everyone has access to a cocktails shaker. Feel free to explore options with shaking the cocktail (protein shakers work great) otherwise we recommend serving as cold as possible and serving over ice.
How do I choose - they all sound amazing?!
Best way to go about what cocktail you might like is what do you usually drink? This is the question all our bartenders love to ask! Is it vodka? Gin? Rum? Whiskey? Tequila? Search by category and pick the one that sounds best to you! If you need any suggestions, head over to our socials for a look at some already made or send us a message and ask!